We know website policies can cover a lot of ground – so before you grab a cup of tea and get reading the Refund and Cancellation Policy below – here’s a summary of the T&C’s from all our Policies that we think you’ll want to know first!

  • These Policies only apply specifically to the online education plans offered directly on the sharonblain.com website – because Sharon is a styling icon, you’ll find in addition to what’s offered here, she has lots of other cool products and services – so check those out for their specific T&C’s. We are all about keeping it simple, so we’re just sharing those that directly apply to the website you are now on!
  • Ever need to contact us? Go for it and send us an email here: [email protected]
  • We take great pride in our services and do our best to provide you with as much information to support your purchases and interactions with us – but please always do your own research. We want you to LOVE and ENJOY Sharon’s incredible online education!
  • On that, we’re pretty confident that you’ll love the education plans on offer as much as we do, but hey, stranger things have happened – so please take note that we do not offer refunds or exchanges for change of mind. But here’s the great news – you are free to cancel your plan with us at the end of every monthly billing cycle because there are no lock-in contracts!
  • In unusual cases, like if your service is unreasonably interrupted, we will do all we can to fix it as quickly as possible
  • Of course, we respect your right to privacy, which is why we adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
  • We use several third-party providers, such as our e-learning platform. Like us, they are human, so sometimes things don’t always go to plan – just know we are all doing our best and will work together to answer your questions or find the best solutions to any pesky problems that present themselves.

Oh, and we’d love your help keeping this a happy and kind place to shop, browse and share.

Now for the nitty gritty details – grab that tea, put your feet up and enjoy the read!

PS Can’t get enough? We’ve got you covered because there’s plenty more to read in our Website Terms and Conditions and Privacy Policy!

Sharon Blain Education Refund and Cancellation Policy

Welcome to www.sharonblain.com (the 'Website').  The Website is operated by Sharon Blain Education Pty Ltd (ABN 96 154 294 283).  This Refund and Cancellation Policy (‘Policy’) applies to the various Content/Services that have been/will be listed for sale or made available specifically through this Website (the ‘Services’ or ‘Service/s’, ‘Content’, or ‘Services/Content’). Sharon Blain owns and operates various other websites which offer a variety of other services, products and education that have their own specific Refund and Cancellation Policies that may differ to the below – please always refer to the applicable Policy.

  1. General
    • We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund and Cancellation Policy ("Policy").
    • Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
    •   Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your purchase.
  2. Australian Consumer Law
    • Under the Australian Consumer Law:
      • Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
        • to cancel your service contract with us; and
        • to a refund for the unused portion, or to compensation for its reduced value.
      • If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to cancel the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.
    • We offer refunds, in accordance with the Australian Consumer Law.
    • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
    • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
    • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission
    • If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
    • If a service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law), then you may still be entitled to a refund for any unused portion.
  3. Change of Mind
    • We do not accept returns or exchanges for change of mind during each monthly billing period that you have an active content purchase agreement with us – however you are free to cancel your service/content plan at the end of every monthly billing period you have with us, with no penalties or fees. Please check all the service/content details on our website carefully prior to purchasing.
  4. Services impacted or ceased During Online Digital Delivery
    •   In the event that you experience any issues with the online digital content delivery, we ask that you:
      • contact us immediately by sending an email to [email protected] informing of us of the situation, stating the issue and date/s it occurred
    • We will do everything within our control to have your services restored in a timely manner, or where applicable, provide a refund for services you were unable to access
  5. Response Time
    •  We aim to respond to any requests within 2 business days of receipt of your email.
  6. Contact Us
    • If you wish to speak to us about this Policy or about any refund or cancellation, please contact us at: [email protected]